Nirva is home to calmness and peace. To maintain this beautiful calm environment, we request you to be respectful of others' privacy, speak softly, and deactivate any disruptive communication devices, cell phones. This in turn will also enhance your spa experience. However, you can continue to enjoy the spa services with music of your choice. You can use any one of the seven ipods present at the spa. Specify your choice of music at the front desk and enjoy a playlist that has been customized especially for you.
The following may vary by location. For specific spa policies and etiquette please contact the spa directly.
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| What To Wear |
| We will provide you with a robe and slippers while visiting our spas. During your spa treatment, it is recommended that you experience body services wearing the disposable undergarments provided by us. Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment. |
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| Storing Valuables |
| All lockers will have a security mechanism (such as a key or combination lock), but if you feel more comfortable, we recommend that you leave valuable personal items in the safe in your guest room, or in one of the safe deposit boxes at the front desk of the hotel. |
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| Delayed Arrival |
| We suggest you arrive at least 5-10 minutes prior to your scheduled appointment time; however, if a late arrival is unavoidable, please call to notify the spa receptionist when possible. Arriving late will simply limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest. |
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| Canceling a Spa Reservation |
| We request that all guests using the spa extend a 24-hour cancellation notice. If less than a 24-hour notice is given, a service charge may be posted to the credit card number noted at the time of booking. |
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| Spa Treatment Selection |
| A full menu of spa treatment offerings is listed on our website. If you feel you would like assistance in choosing a service, we recommend calling the spa directly and speaking to one of our knowledgeable staff members. |
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| Special Health Considerations |
| If you have health concerns or are pregnant, please be sure to notify our spa staff when booking your treatment. They can offer guidance as to which treatments will be the most beneficial and those that should be avoided due to physical limitations or sensitivity. |
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| Alcoholic Beverages and Spas |
| We recommend that you do not consume alcohol during or immediately after your spa treatments. |
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| Shaving |
| Generally, shaving is not recommended prior to any treatments or hair removal services. However, it is recommended that men shave prior to a facial treatment, at least 2 hours before the scheduled appointment time. |
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| Personal Preferences |
| Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that he or she can make your time with us a special experience. |
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| Gratuities |
| Our spa staff is dedicated to exceed your expectations and create a memorable spa experience. At Nirva, gratuities are never an obligation, however, if you do feel like it, you could leave it at the front desk of the spa. |
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| Payment |
| We accept all major credit cards, traveller's checks and cash. As a guest of the hotel, you may also charge spa services to your hotel room. |
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| Spa Gift Certificates |
| You may purchase gift certificates for particular services at the reception desk of the spa or through one of our phone reservation desk. Please call the spa to confirm availability. |
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| Minimum Age |
| Guests must be at least 18 years of age to experience a spa treatment. |
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| Feedback |
| If your experience at our spa has not met your expectations, we request that you speak with the spa manager on duty before leaving the facility. If unavailable, please feel free to call the spa to discuss the issue at a later date. |
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